All orders are same day if placed before 3 PM PST. Shipping is typically 2-4 days. or 4-7 days depending on location. Holidays and National events may delay these times. Discounts or promotional items cannot be combined.
Free Shipping for orders over $50 applies to US contiguous orders only. Does not apply to custom orders. All custom orders will be charged for shipping.
Shipments to Alaska, Hawaii, or international locations will have additional charges and/or rates due to US shipping restrictions.
*COVID-19 STATEMENT: Due to the extraordinary circumstances during this time, the above shipment time may be impacted and we cannot guarantee our normal shipping period of 2-7 business days. Any delay may vary depending on your local courier. These delays are unfortunately out of our control, but we do apologize on behalf of the courier in advance and very much appreciate your patience and business during this time.
*COVID-19 STATEMENT: Due to the extraordinary circumstances during this time, the above shipment time may be impacted and we cannot guarantee our normal shipping period of 2-7 business days. Any delay may vary depending on your local courier. These delays are unfortunately out of our control, but we do apologize on behalf of the courier in advance and very much appreciate your patience and business during this time.
REFUND, RETURNS & CANCELLATION POLICY
30-Day Money Back Guarantee:
Space Products is committed to serving our customers, which is why we are offering a 30-Day Money Back Guarantee*. For any reason you are not pleased with your product, feel free to reach out to us within 30-days of the original purchase to start the return process. *Certain restrictions may apply. See below.*
Email our Customer Service Team at team@spaceproductsusa.com with your order number and contact information.
Your money back application will ordinarily be processed within 3 business days of submission. Please remember to submit your application within 30 days of receiving the product/s.
Our Return Policy:
Returns are accepted within 30 days of your order date for orders placed on www.spaceproductsusa.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales outside of the contiguous US (Hawaii and Alaska), APO/FPO addresses, and international addresses are final. For more information on returns, refunds and exchanges, please review the policies below.
How do I receive a refund on my item(s)?
Email us team@spaceproductsusa.com that you would like to return/refund for your item/s.
How is my money returned:
Once we receive your request, please allow up to 10 working days for us to process your refund. PayPal / Credit / Debit Cards: If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.
My product is damaged:
IF YOU HAVE RECEIVED A DAMAGED OR INCORRECT ITEM, YOU HAVE 7 DAYS TO CONTACT US. Please email us at team@spaceproductsusa.com with your order number and a photo of the product you received. If you do not contact us within 7 days of receiving your order, the sale will be final.
Lost or Stolen Items:
Once we transfer Space Products orders into our shippers care they are responsible for delivering your order. We are not responsible for lost or stolen packages once they are shown as delivered.
However please email us within 5 days of your scheduled delivery and we can attempt to assist you and contact your mail carrier to file a claim.